Alpina Rijnsburg (voorheen De Leeuw Makelaardij)

The contact with the real estate agent (Madelon) was smooth and very clear. The real estate agent explained all (follow-up) steps clearly to us and together with us, she came up with a sales strategy. The real estate agent kept us informed after each viewing and when an offer was made, she also shared this with us immediately. Everything has been arranged in a short period of time and the real estate agent is on the seller's side. Real estate agent is reliable, friendly and very competent ...

The contact went well, easy to reach and there was a quick switch by means of calling. Also outside office hours Robert was reachable at the moments it was needed. Thank you!

These top professionals really know how to take care of a client. From the real estate agent to the colleagues sitting in the office. The communication between seller and real estate agent is great. If you are looking for a knowledgeable, pleasant and a real estate agent who pays attention to you as a client, I would definitely recommend Alpina Katwijk. Team Alpina, thank you very much for the good care.

Very disappointing experience with the mortgage advisor from Alpina Makelaars Our experience with the aforementioned mortgage advisor from Alpina Makelaars when applying for a mortgage was truly frustrating and disappointing. From the beginning, it became clear that he answered detailed questions only poorly. Instead of clear explanations or expert advice, we often received evasive answers with the message that we 'just had to have a bit of trust'. That is naturally not what you are hoping for when making such an important financial decision. Most of the time during the conversations was spent complaining about his previous and current colleagues. Very unprofessional to vent your complaints about systems or people to your clients. In addition, he initially tried to push us towards a completely new mortgage with another lender instead of taking over the existing mortgage. Only because we as customers insisted, was ultimately chosen for the better solution. That is what we consider to be the reverse of how it should be. We expect expert advice, where we as customers are advised about the best and most advantageous choice. That is something we had to figure out ourselves, and we had to hold our ground to get this advantageous option investigated. What followed was a series of negligence and poor communication. After starting the mortgage process, we heard nothing for weeks until we ourselves contacted them. Then it turned out that there was an error in the bank's system, causing a delay in the application – without us being informed about this. Errors and delays can happen, but not informing us about them is truly bad. Also afterwards the contact remained minimal to absent. Again, we heard nothing for weeks, and only upon inquiry did it turn out that documents from us were expected – but no one had informed us of this. Because of this passivity and poor follow-up, the file suddenly needed to be processed urgently, putting the deed's passing date at risk. The notary even warned that this date was probably no longer achievable. Even during scheduled contact times, the advisor did not respond at all. In the end, I as a customer – one week before the passing date – called all involved parties (mortgage advisor, bank and notary) myself to keep some control over the process and make the urgency of the situation clear. In the end, everything came just in time, but this was entirely due to our own efforts. The entire process went smoothly, unprofessionally and without the necessary guidance you may expect from a real estate agent or mortgage advisor. Delays and errors are human, and that is not what we're disappointed about. The poor communication and negligence is what we are truly angry about. Fortunately, there were still a few colleagues at the office who stood up for us on the last day and also put pressure on the situation. In short: we can absolutely not recommend Alpina. The lack of proactivity, minimal communication and the inability to manage the process have made arranging our mortgage a stressful and unnecessarily complicated experience.

The contact often took place via phone and whatsapp. The lines were short and there was always an adequate reaction. Questions were answered quickly.

We are very pleased with the guidance of our real estate agent during the sale of our house. She kept us well informed and contacted us after each viewing day to discuss everything. Thanks to her commitment and expertise, our house was successfully sold. A pleasant collaboration that we look back on with a good feeling!

We were greatly helped by Judith and Madelon in selling our house! Interim communication was smooth and fast.

Fantastic real estate agent very satisfied Good contact Good service Ultimately fantastic offer received Through the realtor's knowledge and expertise

Efficient, decisive and hassle-free. Without much effort on our part, our house was sold quickly at a good price.

The collaboration went very well and smoothly. The involved brokers were both proactive, which ensured a quick process and resolution of questions.

Alpina is the local real estate agent. Contacting Robert always goes well. He regularly provides an update on the status of affairs.

Everything went quite smoothly. Now I am getting this message: The length of 'Explanation' must be between 100 and 4000 characters. But I think it is unnecessary to give any further explanation.

Generally speaking, I am satisfied with the service provided by the real estate agent. They were friendly, professional and the process went well. However, I noticed that I regularly had to call myself to get certain information, while I expected them to approach me about this. Nevertheless, I look back on the collaboration with a very good feeling.

I am very satisfied with the real estate agent Jan Taillie from Alpina. He provided highly professional work and ensured that I was always kept informed. In addition, he has a very good knowledge of the current market.

We found the best realtor: Robert van Duijn from Alpina Rijnsburg. What good help you were to us Robert! Honest, friendly and empathetic! Thank you very much for everything! Pieter and Riekje

We are very satisfied, good guidance from start to finish and expert advice. Very friendly agents who understand the business but with a personal approach which we found very pleasant.

I have been kept informed everywhere from the beginning and I almost didn't have to do any work myself, so as far as I'm concerned, this is a good real estate agency!

Good communication with all employees. Employees are friendly and helpful. Quick service

Very pleasant contact and very friendly and professional. Our house was sold within 10 days. Top!

I had an excellent experience with my sales broker. From the first conversation, I felt well supported and well informed. The professionalism and commitment of the broker ensured that my property was sold quickly and for a good price. I particularly appreciate the personal approach and clear communication throughout the entire process. Highly recommended!

From minute 1 perfectly arranged. Clear. Overviewable. Bright. So also personal thanks to Madelon Heemskerk - van Starkenburg for the guidance of the entire process. Nothing but praise for all the work she put into it!

Communication was clear. Alpina was good at keeping in touch and we are satisfied with the result. This was our second sale through Alpina and overall, we are satisfied again.

Madelon and the team did well. Although the photographer hired to take the photos was of significantly lower quality, as an amateur photographer I take nicer and better styled photos.

The entire process went very smoothly, good real estate agent, a lot of market knowledge and everything was arranged for us. They also work with a very nice digital system Move, where you can follow the entire process and all the property data is included. We received an update directly after the viewings. We definitely recommend this real estate agent.

Very nice! They kept us very well informed about practically everything! And the communication was really very nice!

Everything went as expected and with clear communication. Expertise present both in the real estate agent and the assistant real estate agent.

Very good contact and a direct line of communication. If there was anything, it was resolved immediately, very nice! Well informed in advance, they were always ready for us!

Great help from Henk with our mortgage application! Reliable, direct lines of communication and our mortgage was quickly finalized. Thank you!

Very satisfied with Henk van Duijn from Alpina Mortgages Leiden. Proactive, good mortgage advice and flawless execution. I would recommend him to everyone.

At the end of our interest rate fix period, we were not properly informed about the possibilities of refinancing the mortgage or changing the type of mortgage. After repeatedly calling with different questions, we did not become any wiser. We did not experience helpfulness. Partly due to this, we ultimately made incorrect decisions. We believe that De Leeuw has failed in its duty of care.

Great help from Anne with our mortgage and the purchase of our house. Good guidance, advice and mediation throughout the entire process. Definitely recommended when buying a home!

Calm and friendly advice. Not pushy and clear answers.

reasonably fast. okay information but it could be better and faster. price negotiations a bit difficult

nice realtor and good communication.

Well arranged 😎👍…